Privacy Policy
Effective Date: 20-05-2025
Swift Express ("we", "our", "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal data. This Privacy Policy describes what information we collect from users through our website (https://www.swiftexpress.org), mobile app, and the Ecotrack platform, and how we protect it.
1. Who This Policy Applies To
  • Visitors and users of https://www.swiftexpress.org
  • Merchants registering to use our delivery services
  • Users of our mobile app (Swift Express App)
  • Users whose accounts are managed through the Ecotrack platform
2. Information We Collect
    a. When Using the Website (Optional Registration Method)
  • During merchant registration, we collect: First name and last name, Email address, Phone number, Business name, Province and city. This information is used to create your account and initiate service onboarding.
    • b. Mobile App
  • Our mobile app is designed to enhance your experience through gamification features like points, levels, and rewards. No additional personal data is collected in the app. Users log in using credentials already created during registration on Ecotrack.
    • c. Ecotrack Platform
  • Swift Express uses Ecotrack, a third-party logistics platform, to manage deliveries, track packages, and process payments. You may be registered on Ecotrack in two ways: 1. Through our website by submitting your registration form. 2. Directly by our office agents, who will collect your information and create your Ecotrack account on your behalf. Regardless of how your account is created: The same data is used (name, email, contact, business info). No additional personal data is collected through Ecotrack. All data is securely handled and limited to service-related usage only.
3. How We Use Your Information
  • Register and onboard merchants
  • Generate your Ecotrack account
  • Contact you about deliveries or support
  • Monitor performance and rewards via the app
  • Ensure safe and efficient service delivery
  • Comply with legal or administrative obligations
4. Sharing and Security
  • We do not sell or rent your personal information. We may share your data only with: Our internal teams and partner offices to manage deliveries, Ecotrack platform administrators, solely for account and logistics operations, Legal authorities, if required to comply with regulations. We implement robust security practices to ensure your data is encrypted, protected, and stored securely.
5. Cookies and Analytics
  • The website may use basic cookies to ensure functionality and monitor site performance. We do not use tracking cookies for advertising or retargeting.
6. Your Rights
  • Access your data
  • Request corrections
  • Request deletion of your account
  • To exercise these rights, contact us at: contact@swiftexpress.org
7. Data Retention
  • We retain your data as long as necessary to fulfill our delivery services or as required by law.
8. Third-Party Tools
  • Ecotrack is a third-party logistics platform used under partnership with Swift Express. We ensure your data is transferred only with your consent and handled securely on Ecotrack’s system.
9. Children's Privacy
  • Our services are not directed to children under 13. We do not knowingly collect data from minors.
10. Changes to This Policy
  • We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available at https://www.swiftexpress.org.
11. Contact
  • Email: contact@swiftexpress.org
  • Website: https://www.swiftexpress.org
  • Phone number: 05 63 29 31 93